Right of revocation
Provided
that the contract with the customer has been concluded solely in use of
telecommunication (e-mail, phone, fax) and the customer is a german resident consumer according
to §13 Civil law of Germany, the customer has the right to revoke the contract without
declaring any reasons within one month in text form (e.g., letter, Telefax, e-mail) or by return of the goods. The period
begins with receipt of the goods and this explanation in writing. For ensuring
this period the submittance of the cancellation or
the return of the goods is valid. The cancellation has to be declared to
Ernst Westphal e. K.
Nagelsweg 28
D-20097
Hamburg
Telefax +49 -
(0)40 -
284 119 370
E-mail
info@ernst-westphal.de
In
case of a valid cancellation the work performed for both parties has to be
returned. If necessary, benefits derived from the use of goods have to be returned
as well. If the performance all or parts cannot be returned in the same state
as received or only in worse state, a value compensation has to be paid. This
is not valid if the degradation of the product occurs solely by visual
inspection as would have been done while purchasing in a shop. The customer can
avoid the liability to pay for degradation if he does not take the goods in use
like an owner and omits everything what might affect their value.
The customer has to bear the costs for return of goods if the order value in total does not exceed EUR 40 and the received product matches the description. Otherwise the return is free for the customer, necessary expenses for a valid return of the goods are reimbursed by the supplier.
